Frequently Asked Questions
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WHERE & WHEN?
N.B. Check-in on weekends or national holidays
Note we do not work on Sundays or National holidays. If you still wanted to move in on any of these days, please get in touch with our team well in advance and we will help you sort this out.
Proof of payment in full needs to be sent prior to this.
WHAT IS IT?
During the ‘check-in’ we provide you with the keys, check the state of both the room and the property overall and complete a document called ‘Etat des lieux’ (Joint entry inventory). This document is checked again upon your departure to determine if the room is in the same state as upon your move in and whether there are any claims.
WHAT IS IT?
Prior to arrival we already should have received all your documents. On the day of the moving-in you would have to bring:
N.B. We do not provide any bedclothes as these are personal items.
Please contact our team and we will help you sort this out.
HOW TO CHECK OUT / Etat de sortie
The actual ‘check out’ (Etat de sortie) happens with one of our agents and normally takes about 5-10min. It is a basic check of the condition of the room/flat against the joint entry inventory (Etat des lieux) that was completed when you moved in.
Kindly make sure you check the following before you move out:
N.B. Be aware that unless your room is in a clean and presentable state we might have to ask a cleaner to do this for you for a fee.
N.B.1 Your deposit will be returned within 1 month after the last day of the contract, if there is no claim. Please have your bank details (IBAN) ready during check out so that we can process your return.
To terminate your contract is straight forward. All you have to do is to send us a written letter that includes the following:
N.B. IMPORTANT! Your notice period is 2 months which starts from the first day of the month following your notice. For example if you give us notice on the 14th March 2019, your very last day at the property is the 31st May 2019.
If you wanted to move out at the end of 6 months, you need to give us notice towards the end of the 3rd month!
Tip: The best thing to do is to contact us as soon as you think you might need to move. We will try and help you out although we cannot always guarantee that we can find a replacement.
Once the initial period of the 6 months is over, you can give us notice at any moment in time.
Your notice period is 2 months which starts from the first day of the month following your notice. For example if you give us notice on the 14th March 2019, your very last day at the property is the 31st May 2019.
N.B. Until the end of that period you remain liable for the rent. However do contact our team and we will do our best to help you out. You might be able to get a pro-rata of your rent back.
So you came to one of the viewings and liked the room? Great, here is what we need from you:
When the contract has been signed we require payment of our fees for which you will also get a receipt. Once these steps are completed, the room is properly booked.
We look forward to welcome you on board!
N.B. It is not possible to book a room online, only. Images can be misleading and we want to make sure that what you see is what you actually get. You should always insist to have a visit in person or via Skype before booking a room.
We have a low (reduced) fee which helps to cover:
N.B. Unlike some of our competitors we do not do online bookings which are obviously a lot less time consuming. Your room should not just be a pied-à-terre but a real home.
All our flats are fully insured and a 100% legal. Registering at the town hall is no problem at all and in fact we recommend tenants to do so as these can also apply for a ‘parking vignette’ for instance.
Our charges are all inclusive and literally include everything: gas (if applicable), electricity, water, payments to the ‘gérance’ of the building, our maintenance, Internet…Everything really.
N.B. Be aware that our charges are capped at an amount indicated in your contract to prevent abuse (e.g. going on holiday for 2 weeks and leaving the tab on).
As agreed in your contract, the rent has to be in our account by the 1st of each month. Keeping 2-3 days for the transfer to arrive in hand, you should arrange for the monthly payment of the rent between the 26-28th of each month.
N.B. Kindly set up a standing order. One of our agents will normally also ask you for this when you move in.
You can pay the deposit either with a bank guarantee (which costs a small fee with the bank) or make a direct transfer to our account for which you receive a receipt. Once you move out, you get your deposit back with 5 working days after the last day of the contract, if there is no claim.
Be aware that we need to receive payment in full for you to move in.
N.B. In case of an international transfer, you normally have to unlock payments to a new international country either directly at your bank (takes 1 or 2 days) or sometimes also via online banking.
Kindly do unlock this before arrival to avoid any problems.
If something breaks down, please notify our team at [email protected] from our maintenance team.
In your email:
We take a good internet connection very seriously. If the connection does not work as it should:
If the problem cannot be resolved, do contact us and we take the appropriate steps to remedy this (install a router / arrange for a technician to come etc.).
Being part of a community has a lot of advantages and we pride ourselves on creating a trusted environment. If nevertheless something is not as it should be, do not hesitate to contact us.
N.B. You have a right to live in a clean and respectful environment. Antisocial behaviour will not be tolerate and might lead to the termination of your contract with no recourse.
Nearly all flats have basic cleaning included in their package. However you are still expected to clean after yourself and leave areas in a tidy and presentable state for the next person to use.
The day before the cleaners are visiting, it is much appreciated if you:
All recycling goes to Recycling Station 200m from your flat going downhill on the left hand side (next to the bus station). 2 main things are recycled: Bottles /Glass + Paper/Cardboard
Additionally
The cleaners drop by every 2 weeks. They will sign when they are in the flat on the kitchen door. For any special cleaning suggestions email [email protected]
Please give a helping hand with the rubbish&recycling. You are required to do so but a little effort from everyone goes a long way to make you feel at home.
